Patrice Barbedette leads EasyVista’s ITSM strategy towards 2025

Focused on IT service management, EasyVista is expanding its scope to IT operations management through acquisitions. The last one, Itexis, focuses on monitoring user experience. To drive the acceleration of its growth, in France and abroad, the French publisher has just confirmed Patrice Barbedette as CEO and strengthened its management team.

“Service to IT departments is first and foremost the positioning that EasyVista has always had in its DNA”, underlines Patrice Barbedette, new CEO of the French publisher, specialist in IT service management software. The co-founders of the company, Sylvain Gauthier and Jamal Label, have just handed him the baton – after six months of managerial transition – so that he can lead the strategic plan of the shareholders aimed at doubling the turnover, bringing it to 100 million euros by 2025 A year and a half ago, EasyVista withdrew from the stock market to enter private financing with Eurazeo, its main shareholder, and Cathay Capital in order to accelerate both organic and external growth. A new phase of development begins for the French publisher. The challenge is particularly interesting for Patrice Barbedette, founder of Jobpartners in 2011, who thus returns to entrepreneurship after investing 10 years in Oracle’s HR software business, most recently as sales manager for Western Europe.

EasyVista’s external growth was illustrated last year by the acquisition of two companies, Goverlan and Coservit. The former, headquartered in the United States, provided it with its self-heap technology to automate the resolution of problems encountered by workstation users. The second, based in Grenoble, designed the ServiceNav SaaS solution to monitor network, cloud and application activity and analyze the availability and performance of IT services in real time. In doing so, EasyVista is expanding the scope of its software from ITSM to ITOM, IT operations management.

Acquisition of Itexis on the supervision of the user experience

This ITOM axis is expanded with a third acquisition just announced, that of Itexis, a specialist in “digital experience monitoring”, or the supervision of user experience. “The goal is really to help IT better understand how its users use IT tools and the feel they have about these tools in terms of performance and efficiency,” explains Patrice Barbedette. Itexis adds over 200 additional customers to EasyVista’s international installed base. “We provide IT departments, infrastructure managers, applications, tools to better manage their large projects, their users, incidents, infrastructures and, therefore, we offer the best possible quality of service and anticipate problems as much as possible”, summarizes the new CEO. “We are moving more and more towards predictive maintenance in IT departments, which is to anticipate problems so that everything is extremely transparent and comfortable for the end user.”

A renewed direction

To support its innovation strategy, EasyVista has just appointed a new CTO, Michael Cohen, Head of Engineering. Previously he was CTO of Egencia, Trace One and other international groups. “We are working with Michael Cohen to build the product roadmap to grow our solution and expand its scope with an ever-exclusive approach, that of IT departments that can then serve their internal customers in human resources, general services, etc. . “. The management team also sees the appointment of Pauline Caillard as Chief Financial Officer (formerly Chief Financial Officer of L’Oréal and CP Finance at Criteo), while Emmanuel Bagaglia becomes Chief Customer Experience Officer and Nancy Louisnord, Director of Marketing.

EasyVista was therefore able to accelerate its growth in France and internationally. The publisher now has 3,200 clients worldwide, companies and organizations, and generates 45% of its turnover internationally. The United States alone accounts for 30% of this turnover. “Our growth will take place in all countries,” Patrice Barbedette told us. But it is in the United States that it is currently the fastest. “They remain a strong axis of development”, confirms the CEO.

Having chaired the destinies of EasyVista for 34 years, co-founders Sylvain Gauthier and Jamal Labed are now involved in the board of directors. as directors, they continue to interact regularly with the company’s management.

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